Refund Policy

This Refund Policy explains our policies regarding refunds and cancellations for FileSworn subscriptions operated by Verifore Technologies LLC.

1. Monthly Subscriptions

• Cancellation: You may cancel your monthly subscription at any time through your account settings or by contacting support
• No Refunds: Monthly subscriptions are non-refundable for the current billing period
• Continued Access: After cancellation, you retain full access to all features until the end of your current billing period
• Data Retention: Your files are retained for 30 days after cancellation, giving you time to download or export your data
• Automatic Downgrade: After your subscription ends, your account automatically converts to the free Essential tier

2. Annual Subscriptions

3. Free Tier (Essential)

The Essential tier is free and does not involve any payments. No refunds are applicable.

4. Special Circumstances

We may issue refunds or credits in the following situations:

5. Downgrades & Plan Changes

6. How to Request a Refund

To request a refund, please contact us with the following information:

Please include in your request:

• Your account email address
• Subscription type (Essential, Professional, Enterprise)
• Billing period (monthly or annual)
• Reason for refund request
• Date of original charge

Response Time: We will respond to refund requests within 2-3 business days. Approved refunds are processed within 5-7 business days.

7. Failed Payments

• Retry Policy: If a payment fails, we will retry up to 3 times over a 7-day period
• Email Notification: You will receive email notifications about failed payment attempts
• Grace Period: You have 7 days to update your payment method before service suspension
• Suspension: After 7 days of failed payments, your account will be suspended and downgraded to the free Essential tier
• Data Retention: Your files are retained for 30 days after suspension, allowing time to reactivate

8. Account Termination for Violations

If your account is terminated for violations of our Terms of Service or Acceptable Use Policy:

• No Refunds: No refunds will be issued for any remaining subscription period
• Immediate Suspension: Your account and all data will be immediately suspended
• Data Retention: Data may be retained for legal purposes or law enforcement investigations

9. Payment Processing

All payments are processed by Stripe. Refunds are issued to the original payment method used for the purchase. Please allow 5-7 business days for refunds to appear in your account, depending on your bank or credit card issuer.